Shop Policies & FAQ

Shop Policies and Frequently Asked Questions


Are the signs ready to ship?

    • Unless otherwise specified, all products are made to order in our home with a turnaround time of up to three weeks. This means that your order will ship no later than three weeks from your purchase date. For custom orders, please expect your order to ship in three weeks. During major holidays, the turn around time may be extended by up to five business days due to order volume. Once signs are complete, they are shipped via USPS 1-3 Day Priority Mail with tracking. 

Do the signs sit on a shelf or hang on a wall?

    • Completely up to you! They can stand alone or be hung.

      All of our signs, with the exception of the 7" Mini Size, include 50lb rated hanging hardware.

      The Mini signs are small enough and light enough to be mounted with a simple command strip (not included).

      For safety reasons, we do NOT install the hanging hardware.

What is the standard base color of the signs?

    • All signs, unless otherwise specified, are an ivory base color with black text. Custom paint choices are available for an additional charge.

      All frames, unless otherwise specified, are a medium/dark brown wood stain. Custom stain choices are available for an additional charge.

      Keep in mind that due to individual computer monitors, cell phone screens, tablet screens, etc. colors may vary slightly from what you see in photos.

Why did I not receive a packing slip with my order?

    • RElovedLumber has decided to go paperless! In an effort to be more environmentally conscious, as of July 1, 2017 we will no longer automatically include a packing slip with your order.

      Of course, if you would like a packing slip for any reason, just send us a message or leave a note when making your purchase and we will be sure to include one with your package.


Do the wreaths or accessories come with the signs?

    • We get asked about our wreaths ALL the time. We know you love them, and we do too, but they are not for sale.  Wreaths and any/all accessories are NOT included with sign purchase.

Cancelling an order

Due to the nature of our work and the fact that orders are begun immediately, we do NOT accept order cancellations at this time. Please keep this in mind when making your purchase.


Coupon code for local pickup

To use coupon code FREELOCAL:

Buyer must be local to Avon, OH or surrounding areas and be willing to pick up their order. Orders MUST be picked up within three days of completion. 

If the order is not picked up within three days of completion, buyer will be responsible for shipping costs via PayPal invoice. If shipping charges are not paid within 24 hours, the order will be cancelled less a **$25.00 restocking fee. 

If a local pickup time and place other than our shop location is set and the buyer does not show up and does not make prior arrangements with the seller, and/or does not respond to messages regarding their no-show, the order will be cancelled less a **$25.00 restocking fee.

**This means that the buyer's order will be cancelled and only funds exceeding $25.00 will be refunded.


Please keep this policy in mind when using FREELOCAL coupon code.


Damage during shipment

In the event that an item arrives damaged, please bring this to our attention within 48 hours of delivery. 

We will require three (3) or more photos of the damage, including an additional photo of the packaging. 

We will assess the damage and work with you to find a solution.
 


Incorrect shipping address

Please remember to check your shipping address prior to submitting your order. All orders will be sent to the address on file, no exceptions.

If you realize after placing an order that your shipping address is incorrect, you will need to place a new order with the correct address. Once the new order is placed, the original order will be fully refunded back to the original payment method.


International Orders

When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination. RElovedLumber is NOT responsible for these additional charges, if any. 

Buyers are responsible for any additional costs such as duties, taxes, and customs clearance fees. Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.


Property Rights

RElovedLumber reserves the right to reproduce custom made items. We also reserve the right to photograph all items we create and may use them at our discretion for advertising or as samples inside our listings. All photos of completed work are the property of RElovedLumber and cannot be used without our permission.